Privacy Policies.

🛡️ Refund & Warranty Policy – Mask On

At Mask On, we maintain strict standards of quality and customer satisfaction. However, we understand that unexpected situations can occur. That’s why we offer a 30-day warranty in specific cases, as described below.

✅ Cases where a refund is accepted:

We offer a 30-day warranty from the date of delivery only in the following situations:

• The product arrived broken or damaged;

• The product is defective or malfunctioning;

• The product received does not match what was advertised (model, color, size, or functionality).

In these cases, the customer may request a refund or a replacement, provided that they submit:

• A photo or video proving the issue;

• The order number;

• A detailed description of the problem.

❌ Cases where a refund will not be granted:

We do not offer refunds or returns in the following situations:

• The customer did not like the product, but the item is in perfect condition;

• The customer found the same product for a lower price elsewhere;

• Buyer’s remorse or change of mind after the purchase;

• Improper use, misuse, or damage caused by the customer.

ℹ️ How to request a refund (when applicable):

If you meet the conditions listed above and would like to request a refund or replacement, please email us at boss@maskco.us with:

• Your order number;

• Photos or videos showing the issue;

• A detailed description of the problem.

Our support team will review your case and respond within 3 business days.

Important: By completing your purchase, you agree to and acknowledge this policy.